Welcome to Markswipe's Privacy Policy. This document explains how we collect, use, protect and handle your personal information when you use our video marks removal service at https://markswipe.com/. The core of our service is simple: you upload a video, we send it to a third-party AI video processing provider, and you get a cleaned version back. This policy explains exactly what happens to that video.
Your privacy is important to us, and we are committed to protecting your personal data in compliance with applicable data protection laws and regulations.
We may collect the following types of information:
- Account Information: Name, email address, and password when you register with email and password, or the identifier, name, primary email address, email-verification status and profile picture returned when you sign in through a third-party identity provider
- Contact Details: Information you provide when contacting us for support or inquiries
- Payment Information: Billing details processed securely through our payment providers (we do not store complete credit card information)
- Profile Information: Optional profile details you choose to add to your account
- Service Usage: Information about how you use the service, including the videos you process, the areas you select for removal, and whether a processing job succeeded or failed
- Interaction Data: Pages visited, features used, time spent on the platform, and navigation patterns
- Uploaded Videos: The videos you upload in order to have marks removed
- Processed Results: The cleaned videos produced from your uploads, including watermarked previews and processed source-resolution versions
- Technical Data: IP address, browser type and version, device type, operating system
- Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for details)
- Log Data: Server logs including access times, error messages, and system events
We use your information for the following purposes:
- To provide and maintain our video marks removal service
- To process the videos you upload and deliver cleaned results
- To authenticate you, create or link your account, and display your chosen account name and profile picture
- To process Quick Pack purchases and administer Creator monthly or annual subscriptions, including renewals, cancellations, refunds and disputes
- To analyze aggregate usage patterns and decide which features to work on
- To diagnose failed processing jobs and improve our prompts and model selection
- To monitor cost and abuse of the free tier
Your video is sent to a third-party processing provider so it can complete the erasing request. That provider handles the video under its own terms and privacy commitments. Do not upload a video unless you have the right to process it and send it to that provider.
- To send you service-related notifications and updates
- To respond to your inquiries and provide customer support
- To notify you about changes to our services or policies
- To detect, prevent, and address technical issues and security threats
- To protect against fraud, abuse, and unauthorized access
- To comply with legal obligations and enforce our terms of service
- To resolve disputes and enforce our agreements
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account Data: Retained while your account is active. Deleting your account removes your account record, its sign-in links, and related identifiers from our live database
- Videos and Results for Guests: Uploads made without an account are kept for 7 days, then deleted automatically. We do not run a permanent file store for guest uploads
- Videos and Results for Account Users: For newly completed videos, free previews and clean masters awaiting unlock remain available for 7 days after completion. A clean master unlocked during that period remains available for 14 days after unlock; a prepaid clean result remains available for 14 days after completion. Expired files are removed through a scheduled cleanup process. Earlier results keep their existing terms rather than receiving a shorter deadline. Your history may continue to show an expired result for up to 30 days, without a working file or download link. Deleting your account also deletes stored video files, and you can email us to request earlier removal
- Usage Data: Cookieless aggregate analytics data is retained for up to 24 months. Optional consent-based analytics event data is configured for 14-month retention
- Payment Records: Retained as required by tax and accounting law, typically seven years. These records are held by our payment processor and contain no videos
Files deleted at your request are removed from our live storage promptly. Our infrastructure providers may retain limited backup or security copies for a short period under their own retention policies.
The free result is a watermarked, reduced-resolution preview provided through a link-accessible URL. Anyone who obtains that preview link may be able to view it while the file remains available, so do not treat the link as a private sharing channel. The preview is not the private clean master at the processed source resolution. The master is kept private and is available only through Markswipe's controlled download process after the required account and unlock checks.
Input videos are removed after the processing provider reaches a completed or failed state. If a request is interrupted, a bounded background reconciliation process retries the cleanup. Guest previews and other guest results are subject to the seven-day retention period; newly completed account results follow the deadlines above. Cleanup is designed to converge within these processes, but it is not guaranteed to be instantaneous.
If the provider may have accepted a request but we cannot correlate it to a job ID, we keep retrying output cleanup and schedule both input copies for deletion no later than 24 hours after that uncertainty is recorded. A failed deletion remains queued for retry.
To have your videos and results deleted, delete your account — that removes the stored files as well — or email us at support@markswipe.com if you want them removed without closing your account. Emailed requests are actioned manually, so allow us a few working days.
We use practical safeguards appropriate to the service, including encrypted HTTPS connections, access-controlled production accounts, restricted service credentials, and authentication controls. Our infrastructure providers apply their own security and backup measures to the systems they operate.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
We do not sell your personal information. We may share your data with:
- Identity: If you choose third-party sign-in, the identity service processes the sign-in request and returns the basic account data described above. Its handling of the request is governed by your settings and its own privacy terms
- Hosting and Storage: Third-party infrastructure services host the web application, application records, uploaded videos and processed results
- Video Processing: We send your uploaded video to a third-party AI processing service to remove the marks you selected. We send the video and the parameters needed for the request; we do not send your payment details with the video
- Payments: A third-party payment service processes purchases, subscriptions and payment records. We do not receive or store your complete card details
- Analytics: We use a cookieless analytics service for aggregate traffic and product-event measurement. If you explicitly allow optional analytics, a separate third-party analytics service may receive page paths without query strings, browser/device details, approximate location derived from IP, and first-party cookie identifiers. We do not send uploaded videos, processed results, account identifiers, email addresses, raw prompts, search terms or URL query strings in analytics events. Optional analytics stays off until you allow it, and you can withdraw that choice through Analytics settings. Personalized advertising is disabled
- When required by law, regulation, or legal process
- To protect our rights, property, or safety, or that of our users or the public
- In connection with business transfers such as mergers or acquisitions
These providers process information under their own terms and privacy commitments. We give them only the information reasonably needed to perform the service for which they are used.
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal data
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing based on consent at any time
To exercise these rights, please contact us at support@markswipe.com.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. Where applicable, we rely on our providers' contractual and legal transfer safeguards.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
Last updated: September 19, 2026