Thank you for choosing Markswipe. This Refund Policy explains when we will refund a purchase.
The way credits are used depends on the input you choose:
- Eligible short MP4 clips can receive a free watermarked preview. Within the free-preview allowance, supported MP4 clips up to 60 seconds and 100 MB produce a watermarked 720p preview. Credits are deducted only when you choose to unlock that successfully processed clip for a clean download.
- Prepaid inputs use credits before processing. Longer clips, MOV files and files over 100 MB require available Quick Pack credits or a Creator allocation. Supported prepaid inputs are H.264/AVC MP4 or MOV up to 5 minutes, 500 MB and 1080p. You approve the credit charge before processing starts; this path does not include a free preview before using credits.
- Confirmed processing failures and payment refunds are different. For a prepaid job that reaches a confirmed terminal processing failure, the job's deducted credits are restored through our retryable recovery process. A pending job or temporary interruption is not yet a confirmed failure, and restoration may take time. Credit restoration is not a refund to your payment method. Contact support if restoration or delivery remains unresolved; purchase refunds follow the manual review policy below.
Quick Pack is a one-time purchase and never renews. Creator is a recurring subscription billed monthly or annually; it adds 30 minutes each month during a paid period and can be canceled before the next renewal. Creator does not include a card-based free trial or automatic overage charges. If you were charged outside the billing choice shown at checkout, contact us so we can investigate and correct it.
Refunds for digital credits and processed services are reviewed by a person. We consider the payment record, credit usage, processing result, download record, the evidence you provide, and the law that applies to you. A request or bank dispute does not by itself make an automatic credit adjustment.
Our usual review approach is:
- Unused credits: we verify that the pack has not been used and review the purchase for a refund.
- Creator subscription: cancellation stops future renewals. Refunds for the current monthly or annual charge are reviewed using the payment, allocation and usage evidence for that paid period.
- Some credits have been used: we review what was delivered and normally do not refund the consumed part solely because you changed your mind. We may offer re-processing, credit restoration for a failed unlock, or another appropriate remedy.
- Processing or delivery failed: if credits were deducted but no usable file was delivered, we verify the failure and may restore the usage, re-process the video, or approve a refund.
- A clean file at the processed source resolution was unlocked or downloaded: completed digital delivery is normally not refundable merely because you changed your mind, but defects and mandatory legal rights are still reviewed.
- Duplicate or incorrect charge: contact us so we can verify the payment and correct it.
These are guidelines, not a waiver of rights that the law gives you. We may make a different decision when the evidence or applicable law requires it.
Our first-release process is manual-first. A refund or dispute case may cause us to temporarily restrict new purchases and new unlocks while a person reviews the account. We do not automatically take credits back, create a negative credit balance, or remotely revoke a file that has already been downloaded. Any later credit correction is a separate, audited support action based on the evidence and applicable law.
Nothing in this policy limits any rights you have under the consumer law of your own country. Where local law grants you a right to cancel or to a refund that is broader than this policy, that law applies.
Rules for digital content and cancellation differ by jurisdiction. We will assess mandatory legal rights before applying our ordinary product policy. This policy is not legal advice.
- Email us at support@markswipe.com with the subject line "Refund Request".
- Include:
- Your registered email address
- The transaction ID or receipt number from your Stripe receipt
- The date of purchase
- What went wrong
- We will respond within 3–5 business days.
- After our review, approved refunds are submitted to the original payment method. Processing may take 5–10 business days.
- Refunds are returned to the original payment method.
- Your bank or card issuer may take a further 5–10 business days to show the refund.
Please contact us before starting a chargeback with your bank when practical. If Stripe tells us that a payment is disputed, we preserve the payment and usage evidence for human review and may temporarily restrict new purchases and unlocks. A dispute does not automatically remove credits, create a negative balance, or revoke a downloaded file. The bank or card network controls the dispute outcome.
We may modify this Refund Policy at any time. Changes take effect when posted to our website and do not apply retroactively to purchases already made.
Last updated: September 23, 2026