How Markswipe manually reviews refund and chargeback cases for one-off credit purchases.
2026/08/21
Thank you for choosing Markswipe. This Refund Policy explains when we will refund a purchase.
Two things about how our service works shape this policy, and both are in your favor:
Markswipe sells one-off packs of credits. There is no recurring charge, no renewal, no free trial that converts into a paid plan, and nothing to cancel. If you were charged more than once without buying more than once, that is an error — contact us and we will refund it in full.
Refunds for digital credits and processed services are reviewed by a person. We consider the payment record, credit usage, processing result, download record, the evidence you provide, and the law that applies to you. A request or bank dispute does not by itself make an automatic credit adjustment.
Our usual review approach is:
These are guidelines, not a waiver of rights that the law gives you. We may make a different decision when the evidence or applicable law requires it.
Our first-release process is manual-first. A refund or dispute case may cause us to temporarily restrict new purchases and new unlocks while a person reviews the account. We do not automatically take credits back, create a negative credit balance, or remotely revoke a file that has already been downloaded. Any later credit correction is a separate, audited support action based on the evidence and applicable law.
Nothing in this policy limits any rights you have under the consumer law of your own country. Where local law grants you a right to cancel or to a refund that is broader than this policy, that law applies.
Rules for digital content and cancellation differ by jurisdiction. We will assess mandatory legal rights before applying our ordinary product policy. This policy is not legal advice.
Please contact us before starting a chargeback with your bank when practical. If Stripe tells us that a payment is disputed, we preserve the payment and usage evidence for human review and may temporarily restrict new purchases and unlocks. A dispute does not automatically remove credits, create a negative balance, or revoke a downloaded file. The bank or card network controls the dispute outcome.
We may modify this Refund Policy at any time. Changes take effect when posted to our website and do not apply retroactively to purchases already made.
Last updated: August 21, 2026
